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  • ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google

    ITSM Frameworks: Search and Trends on Google Information Technology Service Management (ITSM) is very backbone of IT, and indeed the business at large. Encompassing all the activities, policies, and processes an organization uses for deploying, managing and improving IT service delivery, ITSM is the art of making a business run. The artists are the IT
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  • Information Integration and the Role Technology Plays

    Information Integration and the Role Technology Plays

    In today’s digital world of technology and smart, data-driven business decisions, information integration is essential. For many, many years, we’ve lived and worked in a world where technology has enabled organizations to collect and analyze vast amounts of data. Customer data, transactional data, data from CRM systems, ERP systems, on-premise systems, off-premise systems, the cloud,
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  • The Future of IT Operations

    The Future of IT Operations

    We are now living in a digital economy. Organizations all over the globe are turning their much of their focus away from producing physical assets, and towards designing and developing digital products and services that either complement or completely replace their physical predecessors. Digital transformation initiatives are at the very top of business agendas across
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  • What Is AIOps?

    What Is AIOps?

    Artificial Intelligence for IT Operations – AIOps for short. You’ve no doubt heard the term being bandied around – but what is it, and what can it do for your organization? Let’s begin with a definition from Gartner, the research firm which coined the term a couple of years ago, and has since been responsible
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  • 5 Ways to Reduce IT Costs

    5 Ways to Reduce IT Costs

    Rising IT costs are something that all businesses in the digital age are having to contend with. Why? Because the modern IT department is an innovator – the driving force behind digital transformations, and the creation of new products, services, and opportunities to connect with more customers. According to a new report by Gartner, released
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  • 5 Ways to Protect Your Business Against Cybercrime

    5 Ways to Protect Your Business Against Cybercrime

    Cybercrime is on the rise. Even without diving into research and statistics, we know this to be true. Barely a day goes by without some cybersecurity incident affecting business or government stealing the headlines – so when we do take a look at the figures, we should be neither shocked nor surprised to observe the
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  • Data – The New Gold Rush for Businesses

    Data – The New Gold Rush for Businesses

    You’ve no doubt heard the cry many times already – “Data is the new gold!” And it’s true. Though of course not everybody loves data in the same way that people love gold in all its shiny allure and opulence, the analogy fits – especially when you consider the thousands if not millions of prospectors
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  • The Pros and Cons of Offering Freeware

    The Pros and Cons of Offering Freeware

    Every business, big and small, will use third-party software tools. Among these software tools will be some freeware solutions. Free-to-use software is a boon to small businesses when they are new, and a useful resource for bigger businesses with many functions in need of completion. As a software company, though, what are the benefits of
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